Shipping and handling elyviabags

Welcome to Elyvia Bags, your trusted destination for luxury bags, shoes, watches, apparel, and accessories. This Shipping and Handling Policy outlines our procedures to ensure your orders arrive safely, promptly, and securely.

GENERAL

  1. Elyvia Bags operates via our official website: https://elyviabags.shop. We specialize in sourcing and selling high-end luxury fashion items.
  2. This Shipping Policy governs the shipping and delivery process for all purchases made on the Elyvia Bags platform.
  3. We work with trusted global logistics partners to ensure timely and reliable delivery while maintaining a seamless shopping experience.

SHIPPING & DELIVERY TERMS

1. Dispatch & Delivery Timelines

  • Most of our products are made-to-order, which means delivery times may vary.
  • Orders are dispatched through reputable third-party logistics providers.
  • For specific timelines or custom order queries, contact us at: [email protected]
  • Timelines are estimates and may change due to external factors.

2. Required Delivery Information

To ensure successful delivery, we require:

  • Full name
  • Shipping and billing addresses
  • Contact details
  • Landmarks (if applicable)

Customers are responsible for the accuracy of this information. Elyvia Bags is not liable for delays or losses due to incorrect shipping details.

3. Delivery Attempts

If the first delivery attempt fails, we will contact you via your registered email or phone number.

  • A second attempt may be arranged upon request.
  • Additional charges may apply for reattempts.

4. Delivery Delay

Delays may occur due to:

  • Customs processing
  • Weather conditions
  • Political disruptions
  • Other unforeseen circumstances

We’ll keep you informed through appropriate channels. These communications will be documented and may be used to resolve disputes.

5. Delivery Personnel Conduct

While we engage only verified delivery partners, Elyvia Bags is not responsible for any individual actions of third-party couriers. Any disputes must be resolved directly between the customer and the courier service.

6. Order Tracking

  • A product video will be shared for final approval before dispatch.
  • Once shipped, you’ll receive a tracking ID via email or your preferred communication channel (e.g., WhatsApp, Instagram DM, etc.).
  • Tracking updates may occasionally be delayed due to technical issues outside our control.

7. Worldwide Delivery Charges

  • We offer free global shipping on all orders.
  • However, customs duties, import taxes, and other country-specific levies are not included in the checkout price and will be collected at the time of delivery by local authorities.

8. Customs Clearance & Delays

  • The customer is responsible for clearing customs and paying any associated duties or fees.
  • Elyvia Bags will assist wherever possible, but is not liable for:
    • Delays caused by customs
    • Fines, penalties, or rejections by local authorities
    • Documentation requirements

GOODS/SERVICES NOT RECEIVED

1. Definition

“Goods/Services Not Received” refers to undelivered items within the expected timeframe, including issues like lost packages or failed delivery confirmations.

2. Who Is Covered

All customers who place orders through our platform are eligible for resolution under this policy.

3. Delivery Address & Proof

  • Orders are shipped to the exact address provided at checkout.
  • Our deliveries are contactless, and sign-off is not required.
  • We rely on the proof of delivery issued by our third-party courier, which includes sender and receiver details.

4. Tracking & Confirmation

  • Tracking number = Proof of dispatch
  • Make sure to save your tracking ID once shared.

5. Reporting Window

Customers must report any non-delivery within 7 working days of the expected delivery date.

  • Weekends and public holidays are excluded.

6. How to Report

To file a report, contact our customer support with:

  • Your order number
  • Description of the issue
  • Tracking ID or courier details

[email protected]

7. Disputes & Resolution

  • If an item is marked delivered by the courier, we’ll treat the tracking confirmation as final.
  • Chargebacks or credit card disputes cannot be raised once the delivery proof is shared.
  • We assist customers in resolving missing delivery claims, but we are not liable once a product is marked delivered.

8. Contactless Delivery

  • All deliveries are made without requiring a signature.
  • Your tracking number serves as a digital record of delivery.

9. Customer’s Responsibility

It’s your responsibility to:

  • Provide the correct shipping address
  • Monitor the tracking number
  • Follow up promptly with the courier in case of delays

By placing an order, you agree to these terms and acknowledge that you release Elyvia Bags from liability in cases of courier delays or failed deliveries caused by external factors.

10. Investigation Process

Upon receiving a complaint:

  • We will investigate the case using order records and courier logs
  • You’ll be kept informed throughout
  • A resolution or update will be shared via your provided contact information

11. Need More Help

For any shipping-related concerns, contact our team at:
[email protected]